Cinabonline Group of Companies Limited
Returns & Refund Policy
Thank you for shopping at Cinab. We want you to have a positive experience, but we understand that sometimes you may need to return or exchange an item. This policy sets out our conditions for accepting returns and issuing refunds.
01
Timeframes
48h
to return an item after delivery
7d
to exchange an item from purchase
14d
to receive your refund
02
Eligibility for Returns & Exchanges
To be eligible for a return or exchange, the following conditions must be met:
- The item must be unused and in the same condition as received.
- The item must be in its original packaging.
- A receipt or valid proof of purchase is required to complete your return.
- Items you have damaged after delivery are not eligible for return.
03
Non-Returnable Items
The following items cannot be returned for health and hygiene reasons:
Need Help with a Return?
If you have questions about returning an item or the status of your refund, our team is here to help.
[email protected]
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