Privacy Policy

We take precautions to safeguard your financial information. Your credit card numbers are protected while in transit using the industry-standard Secure Socket Layer (SSL) encryption. Your credit information is also encrypted when stored on our network, protecting it from theft or internal compromise.

For added safety, if our customer service team suspects anything improper with your order or credit card, they will contact you directly to obtain voice authorization before proceeding.

"CINAB" is the trading name for the Cinabonline Group of Companies Limited. We operate an e-commerce platform consisting of a website and mobile application (the "Marketplace"), together with supporting IT, logistics, and payment infrastructure, for the sale and purchase of consumer products and services in Kenya.

We collect device information using the following technologies:

• Cookies — data files placed on your device or computer, often including an anonymous unique identifier.
• Log Files — track actions occurring on the site, collecting data including your IP address, browser type, internet service provider, referring/exit pages, and date/time stamps.

When you visit the site, we automatically collect certain information about your device — including your web browser, IP address, time zone, and some of the cookies installed on your device. As you browse, we collect information about the individual web pages or products you view, what websites or search terms referred you to the site, and how you interact with it. We refer to this automatically collected information as Device Information.

When you make a purchase or attempt to make a purchase through the site, we collect certain information from you, including your name, billing and shipping address, payment information, email address, and phone number. We refer to this as Order Information.

We use the Order Information we collect to fulfil any orders placed through the site — including processing your payment, arranging shipping, and providing invoices or order confirmations. We also use this information to communicate with you, screen orders for potential risk or fraud, and provide you with relevant information or advertising in line with your preferences.

We use Device Information to help screen for potential risk and fraud — particularly your IP address — and more generally to improve and optimise our site.

We share your Personal Information with trusted third parties to help us operate our services. We use Google Analytics to understand how our customers use cinab.co.ke — you can learn more about how Google uses your personal information on their website.

We may also share your Personal Information to comply with applicable laws and regulations, to respond to a court order, search warrant, or other lawful request for information, or to otherwise protect our rights.

We use your Personal Information to provide you with targeted advertisements or marketing communications that we believe may be of interest to you. You can opt out of targeted advertising through the opt-out tools provided by Facebook and Google via their respective ad settings pages.

Under Data Protection Law, you have the right to access the personal information we hold about you and to ask that it be corrected, updated, or deleted. If you would like to exercise any of these rights, please contact us using the details below.

Additionally, you have the right to restrict our processing of your information where we rely on it to fulfil a contract with you or to pursue our legitimate business interests.

When you place an order through the site, we will maintain your Order Information for our records unless and until you ask us to delete it.

This site is not intended for individuals under the age of 18 years. We do not knowingly collect personal information from children.